A necessary element in maintaining positive, effective, innovative and union free environments is a management team with good interpersonal communications and problem solving/coaching skills.  Our (PERP™) Positive Employee Relations Practices provide the practical skills to enable your management team to handle day to day employee relations issues and build a positive work atmosphere.  It is an interactive practical program.  Using behavior modeling and skill practice techniques, it addresses REAL issues.

In almost every employee or labor relations initiative, the key to success is securing the effective support of the front line management team. Well-trained supervisors not only need to understand the importance of a well managed work environment that should require no union, but also the fundamentals required to do so.  Our training provides management with the skills, tools and coaching necessary to be successful. Where appropriate, we utilize professionally produced videos and training aids, which have proven effective, or produce products tailored to the workforce.

Supervisory training includes:

• The National Labor Relations Act
• Specific union awareness training
• Card signing mitigation
• Effective communication and advocacy strategies
• Relevant case studies
• Questions and answers about campaign
• Business Literacy

In almost every employee or labor/labour relations initiative, the key to success is securing the effective support of the front line management team. Well-trained supervisors not only need to understand the importance of a well managed work environment that should require no union, but also the fundamentals required to do so. Our training provides management with the skills, tools and coaching necessary to be successful. Where appropriate, we utilize professionally produced videos and training aids, which have proven effective, or we produce products tailored to the workforce.

Supervisory training will include the following content:

• The National Labor Relations Act
• Specific Union Awareness Training
• Card Signing Mitigation
• Effective Communication and Advocacy Strategies
• Relevant Case Studies
• Questions and Answers About the Campaign
• Business Literacy

Employees who understand the business needs of an organization add more value to their organization. Supervisors and managers often do not have the information or understanding for effectively communicating the business needs to the employee in a proactive manner. To be effective, information must be discussed regularly at the point of impact with the opportunity for meaningful discussion.

DESCRIPTION:

This interpersonal skills development program is intended for managers and supervisors to improve uniform and effective managerial behavior in the handling of organizational work performance and work habits. It is a hands-on/how-to skills and confidence-building activity.

PHILOSOPHY:

This program consists of modular learning units. The major objective is the transference of practical, effective techniques for handling one-to-one employee/supervisor and supervisor/manager situations with the supervisor's manager playing a key role in the total learning experience.

KEY TOPICS:

Information Modules

• Key Interpersonal Skills 
• Helpful Workshop Skills 
• Supervision and Leadership Behavior 
• Constructive Discipline 
• Performance Appraisal 
• Manager Reinforcement and Supervising Supervisors 
• Constructive Discipline 
• Performance Appraisal

SKILL-BUILDING MODULES 

• Improving Work Performance 
• Improving Work Habits 
• Follow-up Action 
• Providing Positive Recognition 
• Applying Discipline/Termination 
• Handling Employee Concerns or Complaints 
• Establishing Accountability 
• Reviewing Progress 
• Providing Positive Reinforcement 
• Coaching on Problems